Shipping & returns
Shipping and return
Shipping
Delivery to Germany is done with our logistics partners DHL and DHL Express. We process and send out orders during our business hours. These are Monday to Friday, 08:00 to 18:00 CET (except public holidays).
National
- Cost-free within Germany
- Delivery within 1-3 working days
- Insurance against theft and accidental damage up to 500 €
International*
- Cost-free within the EU*
- Delivery within 5-10 working days
- Insurance against theft and accidental damage up to 500 €
- Shipping costs: € 9.95
- Delivery on the next working day within Germany
- Delivery within 1-3 working days in the EU*
- Insurance against theft and accidental damage for the entire value of the goods
Please note we currently deliver only to EU countries on our website.
For delivery outside the European Union, please contact our customer service customerservice@emerson-renaldi.com or contact us by phone and Whatsapp +49 (0) 151 44361120.
Return
We hope, that you are always satisfied with your order. If this is not the case, you can easily return the product you have purchased within 30 days after delivery. A free return delivery ticket is included with every order. For the fastest possible processing of your return, please follow the instructions on the return form. Please check our return policy:
- Unworn, unwashed and flawless products from which the labels have not been removed yet
- Items must be returned in original condition with all original packaging included (e.g. shoe box, certificates of authenticity, dust bags, protective foils, etc.)
- Vouchers are not exchangeable